F.A.Q.

Answers to the most common questions we receive from our clients

Welcome to the Parmafluid FAQ section, your go-to resource for reliable and custom hydraulic solutions.
Here you’ll find answers to the most common questions we receive from our clients — from accessing our e-shop and requesting quotations to designing custom systems and post-sales support.

 

Our goal is to simplify your work by offering technical support, quality products, and fast, efficient service.

 

If you don’t find the answer you’re looking for, feel free to contact us — our team is always here to help.

You can write to us at info@parmafluid.it or call us at +39 0521 480711. Full contact details are available in the “Contacts” section of the website.

Send your request by email with the product codes and descriptions. We’ll provide the price, availability, and delivery times. Alternatively, if you have a Premium account, check your special conditions on our e‑shop.

For a prompt response, always include:

  • Product code or description
  • Photos of the nameplate and product
  • Requested quantity
  • Company name and contact details
  • Target price
  • Any urgencies or preferred delivery dates

After receiving a quotation from our sales team, confirm it by email to our customer service.
You can also place an order directly on our e‑shop after logging in. If you’re a new customer, please contact us after registering to access the Premium version, which offers real‑time pricing and availability.

Yes, on our e‑shop you can view real‑time stock availability—but only after receiving Premium access. Contact our sales team to upgrade.

We accept bank transfers, credit cards, and PayPal.

For in‑stock items, shipment occurs within 24–48 hours. Delivery times for non‑stock items will be specified in the quotation.

Yes, we offer international shipping worldwide from Italy and the UK.

Yes, all our systems, cylinders, and test benches are supplied with CE marking and a multilingual user manual.

Certainly, if your request is technical, our customer service will forward it to the appropriate technical department. You will be promptly contacted for a direct discussion. Our team is available to assist you in selecting and configuring the components best suited to your needs.

Yes, we support our clients after delivery with technical support, maintenance, on‑site assistance, and revamping.

We provide support in Italian, English, French, Spanish, and German.

We are official distributors and/or certified partners of Bosch Rexroth, Casappa, Walvoil, Hydac, Emmegi, Hawe, Ikron, and others.

Yes, we can configure pumps, motors, valves, flow divisors, and manifolds to spec (dimensions, ports, materials, etc.) with fast delivery times.

Yes, we are an authorized service center for the repair of Bosch Rexroth pumps, motors and valves, as well as other brands.

Yes, we supply datasheets, drawings, certifications, and manuals upon request or directly via our e‑shop.

Yes, we design and manufacture customized hydraulic systems: motor‑pumps, power units, manifolds, mini‑powerpacks, test benches, and cylinders—all tailored to your needs.

Yes, you can send technical documentation or a schematic of your system. Our technical department will contact you with a customized proposal.

Yes, we design and produce test benches for valves, cylinders, and pumps with automation software and customized test cycles.